When you try to install Adobe CS5 products, you might get an error like: Installer failed to initialize. Please download adobe support advisor to detect the problem
. Downloading the support advisor didn't help me because it showed me what OS version I'm running, and a link to adobe support.
Here is what we need to do.
1. Go to to your temp
directory. (Press Windows+R
key and type %temp%
and press Enter
).
2. Open the file PDApp.log
.
3. Look for any [Fatal]
entries.
4. What I have got is that the installer wasn't able to create C:\DOCUME~1\username\LOCALS~1\Adobe\OOBE\PDApp\PDApp.exe
.
5. Now create those folders for the installer, and run the installer once again.